I'm trying to get a copy of my birth certificate. In order to prove that I am authorized to get it, I have to sign an authorization saying I am me. And have it notarized, which I did, at the U.S. Embassy. Then, I have to send it to this clearing-house that the U.S. Gov't (or maybe the CA Gov't) has outsourced record keeping to. Here is some of what I have been dealing with:
Customer (Julia Evans)Response (Stupid Person1) - 01/27/2009 10:46 AM
Dear Ms Evans,
We have received your scan. However, the notary seal is not coming through clear enough to use.
Sincerely,
VitalChek Online Support
I took a close-up of the seal with my computer camera and sent them the image.
Customer (Julia Evans)Response (Stupid Person1) - 01/27/2009 11:47 AM
Ms Evans,
Thank you for your response.
What you will need to do is to take a pencil and shade in the bumps on the seal. Then make a copy and see if you can read the seal. If you can then scan the copy.
Sincerely,
VitalChek Online Support
Did that.
Customer (Julia Evans)Response (Stupid Person #2) - 01/29/2009 01:41 PM
Hello Julia,
The scanned images attached to this e-mail do not show the seal any better. Once we receive your scan, we have to fax the form to the agency. the seal in these images does not appear to be shaded over with a pencil. Sorry for the inconvenience. have a nice afternoon.
Sincerely,
VitalChek Online Support
Me:
Hello again,
There must be some sort of confusion. Please check the attached image,
named "Image_Jan29.jpg" I can see the image of the seal so clearly, I
can read EMBASSY OF THE UNITED STATES OF AMERICA and see the Eagle in
the middle. This must not have been the image you were referring to in
your past email.
There might be some confusion since I emailed these documents twice
before I heard back from anyone.
-Julia Evans
Keep scrolling down. It gets better. Here is the image in question. You can even click on it and get a close-up of what she is seeing:
Response (Stupid Person2) - 01/29/2009 02:06 PM
Hello Julia,
I can see the seal in the picture, but it is not going to show up when I send the fax and the fax will be rejected again. I apologize. I also so not see that it has been shaded over by a pencil.
Sincerely,
VitalChek Online Support
She is going to FAX it? FAX it? What year is this?
Me:
OK.
1. I shaded the image darker and re-scanned it. This is as dark as it
is going to get. It is shaded with a pencil. The notary seal is
embossed on white paper. White on white. That is why it did not show
up at ALL when I sent it the first time. It should show up now when
you fax it.
2. If this does not show up when you fax it, then it is a problem with
YOUR equipment, and maybe you need to talk to a supervisor about how
you can get the document to the agency by using the same 21st-Century
technology that I am using. I am in a third-world country and I am
capable of finding a way to get this document to YOU digitally so that
YOU can read it with high resolution. Perhaps, being in the United
States, a country on the cutting-edge of technology, you can find a
way of doing the same.
3. I am halfway around the world, or I would go to the San Diego
County Recorder's office myself. Since this is not feasible, I am
willing to consider any alternatives you can offer. I can send a
scanned copy of my passport. You can even call the U.S. Embassy and
verify that the paper was notarized, since they keep a record. I
can't believe this is so difficult.
4 Please take some initiative and think out of the box. If you are
unable, maybe you can forward the problem to someone who can.
-Julia Evans
Behind the scenes
13 years ago