Friday, January 13, 2006

Are Orange Aprons Next?

A public sector employee taking customer service seriously? Maybe they will adopt my idea of outfitting them in orange aprons.

HeraldNet: Librarians on the move

"A private-sector sales concept is improving service at public libraries in Lynnwood and Mukilteo.

On busy afternoons, a librarian walks around and is available to anyone who needs help, as opposed to having staff stationed at reference desks."

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