Frustration

Our internet connection has been a little flaky, so we called a technician in to fix the problem. The chronicle so far goes like this:

1. A technician comes out and says our signal is low, and the problem is with the wiring on the roof. But to get to the roof, he needs to go through the restaurant next door, which is closed. Someone will come mañana. Fine.

2. No one shows up the next day. When I call, we have an appointment scheduled for the next day. Fine.

3. The next technician shows up (two hours earlier than his scheduled appointment) and says our signal is low and the problem is with the wiring on the roof. (Yes, I know.) After half an hour of waiting to talk to someone next door, he finally informs us that he can't get to the roof because they just re-did the floor in the restaurant and no one can walk on it. We need to call back and have someone come again in two days.

4. The next technician shows up (three hours earlier than his scheduled appointment) and says that he knows what the problem is because he is the technician that serviced the restaurant next door. We need an amplifier, but he is not the person who installs them. We need to call and ask for a different department to install the amplifier.

5. I call the service provider, but can't communicate what we need because my Spanish is too poor. She is asking for the administrator of the building (we don't have one) and a bunch of other stuff I don't understand.

Our next step is to get someone who speaks Castellano to help us negotiate this . . .