Ethnography and Collaborative Systems

Here's a link to a short review I wrote about:

Crabtree, Andy. (2003). Work Studies and Design. In Designing Collaborative Systems: A Practical Guide to Ethnography (pp.87-125). London: Springer

Crabtree advocates using a pattern language (based on Christopher Alexander's work) as a lingua franca between ethnographers and designers. However, his adapted pattern language does not include a solution.

Link